Orders received by 3 P.M. Pacific Standard Time (PST) will be shipped the same day to address provided. We do not ship our products to the following states due to legal restrictions: Alabama, Indiana, Wisconsin, Vermont and Tennessee.


A tracking number will be provided within 24 hours from the time your order is fully processed.


We’re happy to refund you completely for any product you’ve purchased from us that is unopened and still sealed. However, please note that our refund/exchange policy lasts only 30 days from your purchase date, and after we cannot offer a refund. Your refund willbe processed and a credit will automatically be applied to your original method of payment within a few days. There is often some processing time before a refund is posted, so please be patient or check with your bank for more information as to when you’ll see the balance posted into your account. If you’re a first time customer we highly recommend ordering a small amount first to make sure it’s something you like before ordering a larger quantity. If you would like to exchange an unopened kratom product for a different kratom product of equal value, you have 90 days from the date you recieved your order to do so.