SHIPPING & RETURN POLICY

SHIPPING

We are pleased to offer our customers FREE SAME DAY SHIPPING on all orders. Orders will only ship same day if they are placed before 1pm PST, Monday through Friday. If your order is placed after 1pm PST, it will be promptly shipped the next business day. Our current hours of operation are 9am PST to 5pm PST, Monday through Friday, with the exception of the following holidays: New Year’s Day - January 1st, Memorial Day - May 31st, Independence Day - July 4th, Thanksgiving Day - November 25th, Christmas Day - December 25th. Any order placed on Saturday's or Sunday's will be promptly shipped the following Monday.

RETURN

We want to provide you with excellent customer service, so please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to info@royalkratom.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.

REFUND POLICY

All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. If we receive a returned product within 30 days, we will issue a full refund. Your acceptance of the terms of purchase means you agree to and understand the refund policy.

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