Orders received by 3 P.M. Pacific Standard Time (PST) will be shipped the same day to address provided. We do not ship our products to the following states due to legal restrictions: Alabama, Indiana, Wisconsin, Vermont and Tennessee.
A tracking number will be provided within 24 hours from the time your order is fully processed.
RETURN & REFUND POLICY
We’re happy to refund you completely for any product you’ve purchased from us that is unopened and still sealed. However, please note that our refund/exchange policy lasts only 30 days from your purchase date, and after we cannot offer a refund. Your refund willbe processed and a credit will automatically be applied to your original method of payment within a few days. There is often some processing time before a refund is posted, so please be patient or check with your bank for more information as to when you’ll see the balance posted into your account. If you’re a first time customer we highly recommend ordering a small amount first to make sure it’s something you like before ordering a larger quantity. If you would like to exchange an unopened kratom product for a different kratom product of equal value, you have 90 days from the date you recieved your order to do so.